Managing Intercultural Communication

Managing Intercultural Communication

Price: 550 Euro + VAT
  • Level: Beginner
  • Duration: 2 days
  • Course format: In person, Online
  • Language: English, Romanian
  • Certificate of completion

Takeaways:

About

In our globally connected world, the ability to communicate effectively across cultures is indispensable. The “Managing Intercultural Communication” course is designed to equip professionals with the skills to navigate the complexities of cross-cultural interactions in a business context.

This course explores cultural dimensions, communication styles, and the nuances of non-verbal cues across different cultures. Through case studies, role-playing, and real-world examples, participants will learn to overcome cultural barriers, avoid misunderstandings, and leverage cultural diversity for better teamwork and business outcomes. This program fosters cultural sensitivity, adaptability, and the strategic use of communication to build strong international relationships.

Course Curriculum:

Key Concepts in Intercultural Communication
Definitions and importance of intercultural communication.
Discussion of cultural dimensions and models (e.g., Hofstede’s Cultural Dimensions).
The Role of Context in Communication: High-context vs. Low-context Cultures
Exploring how context influences communication styles and expectations in different cultures.
Cultural Awareness and Self-Assessment
Self-assessment exercise to identify personal cultural biases and communication styles.
Group discussion on the impact of these biases in communication.
Cultural Intelligence (CQ): Developing Multicultural Competence
Theoretical framework and strategies to enhance one's CQ for better intercultural interactions.
Barriers to Intercultural Communication
Identification of communication barriers: language, non-verbal cues, and ethnocentrism.
Video examples and case study analysis.
Stereotypes and Prejudices: Understanding Their Impact on Communication
Examination of how stereotypes and prejudices form and their effects on intercultural communication.
Overcoming Communication Barriers
Strategies to overcome linguistic barriers and misunderstandings.
Role-playing exercise to practice strategies.
Empathy in Communication: Building Emotional Connections Across Cultures
Discussion on the importance of empathy in enhancing communication effectiveness in diverse settings.
Communicating Across Cultures
Effective techniques for verbal and non-verbal communication in different cultural contexts.
Interactive scenario-based exercises to apply techniques.
Intercultural Negotiation Skills
Theoretical approaches and practical techniques for successful negotiation in multicultural settings.
Cultural Adaptation and Flexibility
Tools and models for adapting communication styles to various cultural environments.
Simulation game to experience and adapt to a multicultural environment.
Cross-Cultural Decision Making
Insights into how cultural factors influence decision-making processes in a business context.
Building Intercultural Teams
Principles for creating and managing effective multicultural teams.
Group activity to design a multicultural team project.
Leadership Across Cultures
Exploring how leadership styles vary across cultures and the implications for team dynamics.
Conflict Resolution in Intercultural Settings
Techniques for managing and resolving conflicts in culturally diverse settings.
Group discussions and role-play scenarios on conflict resolution.
Mediation Techniques in a Multicultural Environment
Learning specific mediation skills that can be employed to handle disputes in diverse cultural settings.

Părerea cursanților:

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John Doe
Designer
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John Doe
Designer

Despre instructor:

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NUME PRENUME

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Managing Intercultural Communication

Price: 550 Euro + VAT
  • Level: Beginner
  • Duration: 2 days
  • Course format: In person, Online
  • Language: English, Romanian
  • Certificate of completion

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