Takeaways:
- Understand Conflict Sources
- Develop Mediation Techniques
- Emotional Intelligence Enhancement
- Conflict Styles Recognition
- Effective Dialogue Facilitation
- Constructive Resolution Strategies
About
Navigate the inevitable with our Conflict Management course, tailored for individuals at various organizational levels who aim to turn workplace conflicts into opportunities for growth and innovation. This course provides a deep dive into the nature of conflict, exploring its causes, dynamics, and resolutions through a mix of theoretical knowledge and practical application.
Participants will engage in scenarios that teach how to mediate disputes, facilitate dialogue, and foster an environment where differing opinions can lead to creative solutions. Emphasis is placed on developing emotional intelligence, understanding different conflict styles, and employing strategies that promote constructive outcomes, ensuring a harmonious and productive work environment.
Course Curriculum:
Understanding Conflict
Definition of conflict
Common sources of conflict in personal and professional environments
The impact of conflict on relationships and productivity
Interactive Poll: Participants identify conflicts they have experienced
Conflict Styles and Responses
Overview of the five conflict styles: Avoiding, Accommodating, Competing, Compromising, Collaborating
Advantages and disadvantages of each style
Self-assessment exercise: Participants identify their predominant conflict style
Group Discussion: Share and discuss self-assessment results with peers
Effective Communication in Conflict Resolution
The role of active listening and empathy in conflict resolution
Techniques for assertive communication without aggression
Role-playing exercise: Practicing active listening and assertive communication in conflict scenarios
Strategies for Resolving Conflicts
Problem-solving strategies to achieve win-win outcomes
How to negotiate and reach agreements
Group exercise: Participants apply learned techniques in simulated conflict situations
Testimonials:
About the trainer:
NUME PRENUME
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