Takeaways:
- Cultural Awareness Development
- Cross-Cultural Negotiation Skills
- Non-Verbal Communication Insights
- Cultural Etiquette Mastery
- Diversity Utilization Strategies
- Conflict Avoidance Techniques
About
In our globally connected world, the ability to communicate effectively across cultures is indispensable. The “Managing Intercultural Communication” course is designed to equip professionals with the skills to navigate the complexities of cross-cultural interactions in a business context.
This course explores cultural dimensions, communication styles, and the nuances of non-verbal cues across different cultures. Through case studies, role-playing, and real-world examples, participants will learn to overcome cultural barriers, avoid misunderstandings, and leverage cultural diversity for better teamwork and business outcomes. This program fosters cultural sensitivity, adaptability, and the strategic use of communication to build strong international relationships.
Course Curriculum:
Key Concepts in Intercultural Communication
Discussion of cultural dimensions and models (e.g., Hofstede’s Cultural Dimensions).
The Role of Context in Communication: High-context vs. Low-context Cultures
Exploring how context influences communication styles and expectations in different cultures.
Cultural Awareness and Self-Assessment
Group discussion on the impact of these biases in communication.
Cultural Intelligence (CQ): Developing Multicultural Competence
Theoretical framework and strategies to enhance one's CQ for better intercultural interactions.
Barriers to Intercultural Communication
Video examples and case study analysis.
Stereotypes and Prejudices: Understanding Their Impact on Communication
Examination of how stereotypes and prejudices form and their effects on intercultural communication.
Overcoming Communication Barriers
Role-playing exercise to practice strategies.
Empathy in Communication: Building Emotional Connections Across Cultures
Discussion on the importance of empathy in enhancing communication effectiveness in diverse settings.
Communicating Across Cultures
Interactive scenario-based exercises to apply techniques.
Intercultural Negotiation Skills
Theoretical approaches and practical techniques for successful negotiation in multicultural settings.
Cultural Adaptation and Flexibility
Simulation game to experience and adapt to a multicultural environment.
Cross-Cultural Decision Making
Insights into how cultural factors influence decision-making processes in a business context.
Building Intercultural Teams
Group activity to design a multicultural team project.
Leadership Across Cultures
Exploring how leadership styles vary across cultures and the implications for team dynamics.
Conflict Resolution in Intercultural Settings
Group discussions and role-play scenarios on conflict resolution.
Mediation Techniques in a Multicultural Environment
Learning specific mediation skills that can be employed to handle disputes in diverse cultural settings.
Părerea cursanților:
Despre instructor:
NUME PRENUME
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